Government of India
Ministry of External Affairs
Passport Office Goa

 

  INTRODUCTION

Passport Office Goa started functioning from 1988. It caters to two districts viz North Goa and South Goa. The office is centrally located at Patto Plaza, Near Kadamba Bus stand, Panaji, Goa .

 

  OFFICE ADDRESS

Passport Office, Passport Bhavan, 13 A, EDC Complex, Patto Plaza, Panaji, Goa 403 001.

 

  OFFICE TIMINGS (Monday to Friday)

10.00 AM to 1:00 PM

For submission of application forms, sale of forms, on-line registration, enquiry, tatkal appointment of Passport Officer etc.

While meeting to Passport Officer OR Public Relation Officer, please bring the relevent documents e.g. Annexure-F, Annexure-I, in case of Tatkal Scheme and stay proof, birth certificate, 10th / 12th certificate etc. etc. in case of any other objection. 

04.15 PM to 05.45 PM

Delivery of Passports (which are promised by Passport Officer) & Misc Services Passports

 

  LIST OF CLOSED HOLIDAYS DURING THE YEAR 2012

Date

Holiday

26.01.2012

Republic Day

05.02.2012

Milad-Un-Nabi

08.03.2012 Holi

05.04.2012

Mahavir Jayanti

06.04.2012

Good Friday

06.05.2012

Buddha Purnima

10.08.2012

15.08.2012

Janamashtami

Independence Day

20.08.2012

19.09.2012

Idu'l Fitr

Ganesh Chatruthi

02.10.2012

Mahatma Gandhi’s Birthday

24.10.2012

Dussehra (Vijaya Dhahami)

27.10.2012

Idu'l Zuha (Bakrid)

13.11.2012

Diwali

25.11.2012

Muharram

28.11.2012

Guru Nanak's B'day

25.12.2012

Christmas Day

 

 

 

 

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  JURISDICTION

  Entire region of Goa State.

 

  LIST OF OFFICERS

Name

Designation

Shri Krishan Kumar

Deputy Passport Officer

Shri P.V.S. Pillai

Passport Granting Officer

Smt Girija Kumari B

Passport Granting Officer

 

 

Statement of Officers and employees

Sl.No.

Category of Officer

Nos.

Scale of pay/Grade

1

Regional Passport Officer

Nil

 

2

Deputy Passport Officer

1

15600-39100 + 6600

3

Assistant Passport Officer

Nil

15600-39100 + 5400

4

Passport Granting Officer

2

9300-34800 + 4800

5

Superintendent

Nil

 

6

Assistant

Nil

 

7

Stenographers Grade

1

9300-34800 + 4200

8

Upper Division Clerk

Nil

 

9

Junior Hindi Translator

Nil

 

10

Lower Division Clerk

8

5200-20200 + 1900

11

Drivers

1

5200-20200 + 2400

12

Group D

3

4440-7440   + 1400

 

 CONTACT

Voice: 0832-2437601(Direct)
           0832-2437602(General)
 Fax  : 0832-2437603
E-mail: rpo.panaji@mea.gov.in
Tele-enquiry: 0832-2437605 to 08
Web-site: http://passportgoa.gov.in/

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  WHERE TO APPLY

One can apply on-line OR can submit the application form at Passport Office Panaji only and there are no other collection centers like DPC and SPC in Goa jurisdiction.

 

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  COUNTER DETAILS

Counter #

Service Details

Counter No. 1

 Passport Facilitation Counter

Counter No. 2

Counter No. 3

Counter No. 5

Enquiry / Supply of Forms etc.

Counter No. 7

Scrutiny of fresh / reissue / loss / damage applications / Agent Counter

Counter No. 8

Senior Citizen Counter

Counter No. 9

Acceptance of Fee

Counter No. 10

Scrutiny and Acceptance of Fee for Misc services, acceptance of Tatkal Fees

Counter No. 11

Delivery of Passports

 

  COMPLAINTS

Shri Krishan Kumar
Deputy Passport Officer
Passport Bhavan
13 A, EDC Complex, 
Patto Plaza, 
Panaji, Goa 403 001.
Voice: 0832-2437601(Direct)
           0832-2437602(General)
 Fax  : 0832-2437603

 

  STATUS OF APPLICATION

To know the status of your application click here.

  TELE ENQUIRY

Dial the Tele. enquiry nos. 0832- 2437605 to 08

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  RIGHT TO INFORMATION

Shri Krishan Kumar
Deputy Passport Officer
Passport Bhavan
13 A, EDC Complex, 
Patto Plaza, 
Panaji, Goa 403 001.
Voice: 0832-2437601(Direct)
           0832-2437602(General)
 Fax  : 0832-2437603

 

  DELIVERY OF PASSPORT

Passport are delivered by SPEED POST and in case of counter delivery (promised by Passport Officer) the Passport will be delivered to the applicant only. Delivery of Passport will be not be given on an authority letter.

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  FREQUENTLY ASKED QUESTIONS (FAQs)

 

01

Who can apply for passport in Passport Office, Panaji, Goa?

 

Any one resident in Goa can apply in Passport office, Panaji, Goa

 

 

02

When can one apply for passport?

 

You can apply any time as long as all the required documents as required is available with you. For detailed instructions please see website www.passport.gov.in.  or  passport information booklet.

As regards reissue of existing Passports, the same can be applied even before one year of its expiry date. Further, most of the Embassies who issue visas insist on the passport validity more than six months to one year before they consider to issue visas. Accordingly, apply for reissue well before time and save the last minute rush.

Every passport issued has a new Number and validity. At present passports are issued every time for a ten year validity from the date of issue despite the application being for additional booklet/reissue. Tatkal passport are also issue for a 10 year validity on post-police verification basis. Only for Minor's passports are issued with five years validity or upto the age of 18.

 

 

03

Who can apply on-line?

 

Any one applying for a fresh passport, renewal, re-issue, additional booklet can apply on-line. Applicants applying for Miscellaneous service viz., ECNR, PCC, Change of residential address etc., cannot apply on-line. Website for applying online is www.passport.gov.in and for detailed instructions please go through the web information. If you are looking for Tatkal service, then applicants are advised to apply on-line alongwith Annexure “F” and “I” to enable the Passport office to accept the application across the counter and for dispatch within the stipulated date.

 

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04

Do I need to visit the Passport Office, Panaji to submit the passport if registered on-line?

 

Yes. The applicant has to come personally to submit the application along with all required documents. Bring along the print out of the passport application which will bear the registration number and the date of appointment with the Passport office for submission of the application. Last few columns need to be filled by hand and application signed and submitted in the office. On-line application cannot be submitted on the basis of authority letter. Further, you can submit the application any day from the date of appointment automatically allotted by the computer until a fortnight.

 

05

How do I make the payment?

 

Passport Fee and Tatkal fees as applicable is accepted in cash across the counter or by DD in favour of Passport Officer, Panaji, Goa. Take a printed receipt for the amount tendered at the counter. Please see the information on the reverse of the receipt.

 

 

 

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06

What are the major defects noticed at the Passport office, when the application is scrutinized?

 

i.

Some columns are left blank. All columns should be filled or if they are not applicable should be specifically marked as No/Yes or Not applicable.

 

 

ii.

If the applicant has stayed in more than one place during the last one year from the date of submission of his application, all the address should be indicated clearly and additional Personal Particulars Form should be filled up for each address. Any incomplete residential information when noticed during the Police verification not only attracts penalty but also leads to considerable delay in processing the case. Proof of having stayed in the same residence for one year is required. Please submit the First and Twelth month Bank statement/Electricity Bill/Telephone Bill and not the entire 12 months. These can be self attested and need not be attested by Notary. However, bring along the originals for verification and return. . For Miscellaneous service like ECNR the original document will be retained and returned at delivery time.

 

 

iii

Whenever, there is an addition of Spouse name in the form and if the applicants previous passport did not have the spouse name, please submit  the Marriage certificate with joint affidavit as per Annexure- D.

 

 

iv.

Similarly, whenever the Spouse name is not being mentioned in the new application whereas the earlier passport had the Spouse name, then include the Divorce deed/Death certificate etc., to enable the Passport Office to accede to the request of the applicant.

 

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v.

In case of Minor applicants, both the parents should sign the Main form and Annexure H. If one Spouse is staying abroad, then the Affidavit of No objection should be enclosed with the application. The affidavit should have been attested by the Indian Embassy abroad where the Spouse is normally residing. If the parents do not have Passport, then an Affidavit in Annexure I should be submitted and the photograph of both Mother and Father be pasted and attested in the Affidavit. A photo identity of the Minor’s parents is also required viz. PAN card, Election commission Card.

 

 

vi.

Minor’s born after 26.1.1989 should enclose the Birth certificate issued by the Registrar of Birth or Municipal authorities. SLC certificate etc., is not a valid document for such applicants. All other applicants born before 26.1.1989, should submit their SSC/SLC certificate /CBSE certificate as proof of date and place of birth. If the SSC certificate does not indicate the place of birth, a self declaration of place of birth should be submitted along with the proof of date of birth. Only illiterate applicants and persons normally above 50 years of age can submit notarized affidavits indicating their place and date of birth and in addition submit Ration card/Election commission card/PAN card etc., which also indicates the age/date of birth.

 

 

vii.

Ensure that the recent colour Photograph of size 3.5 cm X 3.5 Cm is front facing with both ears visible, and has a contrasting plain background in comparison to the photo of the applicant. Since the photograph are scanned now a days, and if the photo and background is of the same color, it cannot be scanned properly. Photos should not bear any signature or stamp. Black and white photograph, photograph with coloured or dark glasses or in uniform, polaroid or computer prints will not be accepted . In case of infants, both the eyes should be open.

 

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viii.

Single parents should submit appropriate affidavit of NOC duly attested by the Magistrate only.

 

ix.

Guardians submitting on behalf of parents staying abroad, should submit consent from the parents in the form of sworn Affidavit duly attested by the Embassy / Mission abroad + 2 affidavits from the witnesses who is known to you.

 

 

x.

Use ball pens only for signature and sign all the places where signatures are required. Signature in Roller ball pen/ink pen/Gel pen gets smudged while heat laminating and the Passport office would not be responsible for smudged signatures in the passport. Applicant will have to again apply with payment for fresh booklet.

xi.

All forms and Affidavits are freely downloadable from the website www.passport.gov.in or  passport information booklet.

 

 

xii.

Photocopies of documents submitted are only to be attested by the applicant himself. There is no need to attest by Notary.

 

 

xiii.

TATKAL applications which are accompanied by Annexure “F” or verification certificate should always be in the Official Stationery of the Officer issuing the certificate, and invariably enclose the Official and Residence telephone of the Officer with Mobile phone, copy of the Identity card with photograph of the officer and the photo of the Applicant should be stamped with the office seal. Defence officials who need not submit their photo ID should submit any other photo ID for record. Applications without the above will be rejected at the counter.

 

07

What do I do if I loose my passport?

 

File a First Information Report at the nearest Police station where you lost the Passport. The FIR should clearly indicate the Passport Number which has been lost. If there are more than one passport lost, and only one FIR filed, submit a copy of the FIR in each case duly attested and indicating the application in which the original has been filed. Furnish a copy of the original FIR and all other documents required for submission of a normal passport, copy of the lost passport (if you have one), an Affidavit of Loss/Damage of Passport and Annexure I and F, if the duplicate passport is required urgently. If the passport was issued in another Passport office or at any of our Indian Embassy/High Commission abroad, a confirmation from them about the passport particulars and photo will have to be obtained, before the service is rendered.

 

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08

What do I do, if I receive the passport with incorrect information or inadvertently receive some other’s passport due to postal/passport office errors?

 

Please return the passport immediately to this office. If mistake is on account of Passport office fault, we will rectify the same and return to you without any fees. A one page Correction letter will have to be filed by the applicant. If error was on account of the data initially furnished by the applicant in the application being wrong, then applicant will have to apply for booklet and submit it in the office with the full fees. If their was a mis-representation of facts, then penalty could also be imposed.

However,  applicants are requested to file on-line which will  ensure that the passports are delivered without any errors since the applicant has himself/herself fed the data.  Handwritten applications  are many times illegible and not written  in capital letters in dark ink and  the data entry operators are unable to decipher the correct  alphabet or figures on certain  occasions.

 

 

09

Can I submit the application on the basis of authority letter?

 

Yes. Passport applications can be submitted on the basis of authority letter. But the authorized person should normally be a blood relative and should carry a photo identity card for verification. Authorised Travel agents approved by the Ministry of External Affairs, representing the applicant can also submit on the basis of authority.

 

10

Can one collect the fresh passport on the basis of authority letter?

 

No. Passports are normally not handed over at the counter. If at all delivered, it is only to the applicant on production of his/her photo identity card. Minor’s passport can be handed over to either of the Parents who have signed the NOC. Passports on which miscellaneous service is rendered, is delivered at the counter to applicant or the authorized representative, preferably a blood relative. Authorised Travel agents authorized to submit the application are also authorized to take delivery of the passports across the counter on production of their Company Photo Identity Card. (Only Miscellaneous services)

 

 

11

What do I do if I have a Court case against me?

 

Give full details in the appropriate columns in the application from. Further, obtain a Court order granting permission for travel abroad, which should be duly attested in original by the court and enclose the same to the application. If there are more than one case, the order should cover all the cases. Submit an affidavit about undertaking to follow the Court directions for travel abroad as per the terms laid down and to surrender passport as directed any time by the authorities concerned.

Suppression of information about pending court cases will attract penalty of upto Rs.5000/- and add to the delay in processing the application.

 

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12

After submitting my passport applications what should I do?

 

In case of fresh Passport application, we are sending the Personal particulars form to the concerned Deputy Commissioner of Police/District Superintendent of Police for police verification report on the next day from the date of submission of your application. These authorities then send the PPF to your local area Police station for verification. Accordingly, if you do not hear from your local police station within 10 days from the date of your application, then visit the area Police station along with your documents and fee receipt and clear your police verification.

 

 

13

What should I check with my travel agent, before I submit my application?

 

Check whether the Travel Agent is authorised by the passport office or not. Approved travel agents who can submit applications to the Passport Office can submit in one day seven applications only on behalf of their clients. They are authorised only to submit the applications, for tatkal service the applicant him/her self has to visit Passport office. Fees for the various services are already indicated in our website http://www.passport.gov.in/ for comparison purposes.

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